Skip to content
Thank you for supporting our Non-Profit Charitable Organization! All funds are re-invested back into our programs and services.
Thank you for supporting our Non-Profit Charitable Organization! All funds are re-invested back into our programs and services.

Shipping & Returns

Return Policy

Item must be returned:

- WITH RECEIPT
- IN “AS NEW” CONDITION
- INCLUDE ALL ORIGINAL PACKAGING

If the item is returned within 14 days of purchase, a refund will be issued excluding any delivery charge(s), extra duties, shipping fees, and processing fee.

Exchanges will be accepted only if the item is faulty and returned within 30 days.

NOTE:

To comply with good hygiene practice, Deaf & Hear Alberta does NOT accept returns of personal use items such as pillows, sleep masks, headphones/headsets, ear buds, any form of hearing protection or bed shakers.

Cash or Cheque Purchases:
All cash and cheque purchases made in store are refunded by cheque. Refund cheques take approximately 10 business days for approval and processing.

IMPORTANT:
To Return an Item:

Please contact Deaf & Hear Alberta by email at equipment@deafandhearalberta.ca or by phone 1-866-471-2805 ext. 215 for a Return Merchandise Authorization (RMA) number before shipping or bringing the item back to us. The RMA number must be displayed on the returned product's packaging; returns will not be accepted without an RMA number.

Return Packages to:

Deaf & Hear Alberta
Equipment Department Returns - RMA#
63 Cornell Road, N.W.
Calgary, AB T2L 0L4

PHONAK Items Only – All products to be returned must be in good condition and in original packaging. Items may be returned for credit as outline below:

Phonak Restocking Fee Schedule:
1-30 days  – 15% restocking fee
31-90 days – 25% restocking fee
91-365 days  50% restocking fee