Item must be returned:
- WITH RECEIPT
- IN “AS NEW” CONDITION
- INCLUDE ALL ORIGINAL PACKAGING
If the item is returned within 14 days of purchase, a refund will be issued excluding any delivery charge(s), extra duties, shipping fees, and processing fee.
Exchanges will be accepted only if the item is faulty and returned within 30 days.
NOTE: To comply with good hygiene practice, Deaf & Hear Alberta does NOT accept returns of personal use items such as pillows, sleep masks, headphones/headsets, ear buds, any form of hearing protection or bed shakers.
Credit Card and Debit Purchases:
Deaf & Hear Alberta is charged bank processing fees for both the initial purchase and for refunds. Therefore, a 5% Processing Fee is charged for all returned items purchased with a Credit Card or Debit Card.
Cash or Cheque Purchases:
All cash and cheque purchases are refunded by cheque. Refund cheques take approximately 10 business days for approval and processing.
To Return an Item:
Please contact Deaf & Hear Alberta by email at email@example.com or by phone 1-866-471-2805 ext. 215 for a Return Merchandise Authorization (RMA) number before sending or bringing the item back to us. The RMA number must be displayed on the returned product's packaging; returns will not be accepted without an RMA number.
Return Packages to:
Deaf & Hear Alberta
Equipment Department Returns - RMA#
63 Cornell Road, N.W.
Calgary, AB T2L 0L4
PHONAK Items Only – All products to be returned must be in good condition and in original packaging. Items may be returned for credit as outline below:
Phonak Restocking Fee Schedule:
1-30 days after 30 days trial period – 15% restocking fee
31-90 days after 30 days trial period - 25% restocking fee
91-365 days after 30 trial period – 50% restocking fee
An additional 5% Processing Fee may be applied if you paid for your Phonak items by Credit Card or Debit (please see below).