Panasonic KX-TGM490S Amplified Cordless Telephone With Digital Answering Machine Silver

We ordered the Panasonic KX-TGM490S to replace a different phone that my hard of hearing mother-in-law had.  The phone was a Clarity XLC7BT and was purchased on June 12, 2021 from Amazon.  The Clarity worked flawlessly until my 1.5 year old grand-daughter dropped the handset on a hard floor this past summer/fall of 2024 and it broke. 

The Panasonic KX-TGM490S was ordered on December 8, 2024 and it stopped working around February 17, 2025. My mother-in-law (87 years old) indicated it started beeping in the middle of the night and not being tech-savvy she was uncertain what to do. It kept her up for most of the night but eventually the beeping stopped. We looked at the phone and thought perhaps the batteries in the hand set and/or base unit were no longer taking a charge (on a brand new phone). I purchased 4 AAA NiMH batteries and initially the phone worked and one could place or receive calls. However, it stopped working again about a day or so later.

So we had almost four years of trouble free service from the Clarity and just over 2 months with the Panasonic KX-TGM490S.  Not very happy with this.  We have had other Panasonic cordless phones for over 20-25 years when we had land lines and no issues.  Within two months of purchasing the Panasonic KX-TGM490S stopped working. Very poor value for money. Should have gotten another Clarity phone.

I am originally from the States and I always had to change phones to be heard all, My relatives in the US all have cell phones which do not function on long distance well so I was going from land line to land line to be properly heard as cell phone towers get fewer as one goes deeper into the US. Since we have had several deaths in the family and also illnesses as we age hearing well is imperative. Also business call where cell phones were becoming the norm it has made a big difference in those as well as cell phones being provided by officees and hearing those is difficult. Thank you for adding ease to my life as well as hearing necessary information.

My 100 year old dad feels this is an big improvement over the phone he had. The boost and sound control give him more control over his hearing. Family and friends are happy that dad can hear and we get the communication we need. Kathy was awesome helping us sort out the phone issues and all she did. Thanks so much!

On the hole, we like it for the volume that it supplies and my wife is able to hear great from it.

this Panasonic amplified phone works very well for my 96 year old father who is almost totally deaf. We no long need to yell into the phone when talking with him.
It is very user friendly.
It was delivered in a very timely manner.
I will also get the additional handset when back in stock.
thank you.