How do I return an item?

Return Policy

Item must be returned:

- WITH RECEIPT

- IN “AS NEW” CONDITION

- INCLUDE ALL ORIGINAL PACKAGING

If the item is returned within 14 days of purchase, a full refund will be issued excluding any delivery charge(s), extra duties, shipping fees, and processing fee.

A Store Credit will be issued if the item is returned within 15 to 30 days of purchase. Exchanges will be accepted only if the item is faulty and returned within 30 days.


NOTE: To comply with good hygiene practice, Deaf & Hear Alberta does NOT accept returns of personal use items such as pillows, sleep masks, headphones/headsets, ear buds, any form of hearing protection or bed shakers.


PHONAK Items – All products to be returned must be in good condition and in original packaging. Items may be returned for credit as outline below:

Phonak Restocking Fee Schedule:

1-30 days after 30 days trial period – 15% restocking fee

31-90 days after 30 days trial period - 25% restocking fee

91-365 days after 30 trial period – 50% restocking fee

An additional 5% Processing Fee may be applied if you paid for your Phonak items by Credit Card or Debit (please see below).

Credit Card and Debit Purchases:

Deaf & Hear Alberta is charged bank processing fees for both the initial purchase and for refunds. Therefore, a 5% Processing Fee is charged for all returned items purchased with a Credit Card or Debit Card.

Cash or Cheque Purchases:

All cash and cheque purchases are refunded by cheque. Refund cheques take approximately 10 business days for approval and processing.

IMPORTANT:

To Return an Item: Please contact Deaf & Hear Alberta by email at equipment@deafandhearalberta.ca or by phone 1-866-471-2805 ext. 215 for a Return Merchandise Authorization (RMA) number before sending or bringing the item back to us. The RMA number must be displayed on the returned product's packaging; returns will not be accepted without an RMA number.

Return Packages to:

Deaf & Hear Alberta

Equipment Department Returns - RMA#

63 Cornell Road, N.W.

Calgary, AB T2L 0L4